When we speak about our Platform, we refer, in general, to any of the channels or means, digital or in person, you may have used to interact with us. The main ones are:
Your data controllers are:
In other words, INDITEX (“We” or “Us”), is the Controller of the data. This means that we are responsible for processing and protecting your personal data.
Depending on the purpose for which we process your data from time to time, as explained above, we need to process one or other data, which will in general be, depending on each case, as follows:
Remember that, when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark certain fields as compulsory, since this is information that we need to be able to provide the service or give you access to the functionality in question. Please take into account that, if you decide not to make such data available to us, you may be unable to enjoy those services or functionalities.
We will process your personal data for the following purposes:
|To meet requests or applications that you make through the Corporate Contacts and Customer Contacts channels||We only process the personal data that are strictly necessary to manage or resolve your request or application.|
|Analysis of usability and quality to improve our services||If you access our Platform, we inform you that we will treat your browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with our Platform and thus be capable of introducing improvements in the Platform, as well as to address the suggestions for improvements that, as user, you might send to us.|
The legal terms on which we are permitted to process your personal data also depends on the purpose for which we process them, as explained in the following table:
|Corporate Contacts and Customer Contacts|
We consider that we have legitimate interest in answering the requests or consultations raised by you through the existing different contact channels. We understand that the processing of these data is also beneficial to you to the extent that it enables us to assist you adequately and answer to the consultations raised.
When you get in touch with us, in particular, for the management of incidents related to your order or the product/service of our brands acquired through one of the stores operated by the companies of the Inditex Group, the processing of your data is necessary to perform the purchase contract.
When your consultation is related to the exercise of your rights on which we inform you below, or to claims on the products or services of the Inditex Group brands, we are legally permitted to process your data for compliance with our legal obligations.
|Analysis of usability and quality|
We consider that we have a legitimate interest in analysing the Platform usability and the user's satisfaction degree, since we understand that the processing of these data is also beneficial for you because the purpose is to improve the user experience and provide a higher quality service, as well as to address the suggestions that you, as user, could send to us.
The time for which we will keep your data will depend on the purposes for which we process them, as explained below:
|Purpose||Time for which the data are kept|
|Corporate Contact and Customer Contact||We will process your data for the time necessary to meet your request or application.|
|Analysis of usability and quality||We will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymise your browsing data. As well as during the strictly necessary time to address your suggestion.|
Notwithstanding the fact that we will process your data for the time strictly necessary to achieve the purpose in question, we will subsequently keep them duly stored and protected for the time during which liability may arise for their processing, in compliance with legislation in force from time to time. Once each of the potential actions is time-barred we will proceed to delete the pers
For service efficiency purposes, some of these providers are located in territories outside the European Economic Area that do not offer a level of data protection comparable to that of the European Union, as the United States of America. In such cases, we inform you that we will transfer your data with adequate safeguards and always keeping your data safe:
We undertake to keep your personal data confidential and to ensure that you may exercise your rights. Bearing that in mind, you may exercise your rights free of charge by writing us an e-mail to our e-mail address (email@example.com), simply informing us of the reason for your request and the right that you wish to exercise. If we consider this necessary to be able to identify you, we may request you to provide a copy of a document evidencing your identity.
In particular, notwithstanding the purpose or legal basis we use to process your data, you have the following rights:
Where the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.
Finally, we inform you that you have the right to file a claim before the responsible data protection regulatory authority, in particular, before the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).